e-lerniq series

Communication Strategies

Typical  Audience

New Leaders and Managers
Management Staff
Sr Management


10 Modules
Case Studies
Available 24/7
Learn at your own pace

Session Length

2 hrs




Certificate of Participation

Language of Delivery


Communication Strategies

Whether it's a misunderstanding between coworkers or a miscommunication with a client, poor communication can have a serious impact on productivity and morale. This course cover topics like active listening, nonverbal communication, and managing difficult conversations.

By teaching employees how to communicate effectively, businesses can help reduce conflict, improve customer service, and boost overall productivity. In today's fast-paced business world, communication is more important than ever. Giving employees the tools they need to communicate effectively can help your business stay ahead of the competition.

What Do Participants Learn in This Online
Communication Strategies Course?

As a result of participating in this online communication strategies course, participants will be able to: 
  • Understand what communication is;
  • Identify barriers to communication and how to overcome them;
  • Develop non-verbal and paraverbal communication skills;
  • Use star method to speak on the spot;
  • Listen actively and effectively;
  • Ask good questions;
  • Use appreciative inquiry as a communication tool;
  • Converse and network with others;
  • Identify and mitigate precipitating factors;
  • Establish common ground with others;
  • Use I messages.

What Is Going To Be Covered in This Online
Communication Strategies Course?

  • The Big Picture (what is communication; how do we communicate, other factors);
  • Understanding Communication Barriers (language, cultural, differences in time and place);
  • Paraverbal Communication (pitch, tone, speed);
  • Non-Verbal Communication (Mehrabian Study, body language, gestures);
  • Speaking Like a Star (Situation. Task, Action. Result);
  • Listening Skills (listen better, active listening, sending good signals to others)
  • Asking Good Questions (open questions, closed questions, probing questions);
  • Appreciative Inquiry (purpose, stages, examples);
  • Mastering the Art of Conversation (discussing general topics, sharing ideas and perspectives, sharing personal experiences, top networking tips);
  • Advanced Communication Skills (understanding precipitating factors, establishing common ground, using I messages);

Read more about challenges to communication in our blog article.

Other Formats Available

Live Online With Instructor

This training is also available as a live online with instructor session, offering an interactive and engaging learning experience from the comfort of your own home or office.


We also offer this training in a face-to-face format as an open program, ideal for professional individuals seeking a more traditional and interactive learning experience.

In-Company On Demand

We can bring this enlightening workshop directly to your company, tailoring it to meet your specific needs. If you're interested in this bespoke learning experience, please don't hesitate to get in touch with us.