e-lerniq series

Communication Strategies

Typical  Audience

Professionals
New Leaders and Managers
Management Staff
Sr Management

Model

10 Modules
Case Studies
Quizzes
Available 24/7
Learn at your own pace

Session Length

2 hrs

Format

e-Learning

Awards

Certificate of Participation

Language of Delivery

English

Communication Strategies

Whether it's a misunderstanding between coworkers or a miscommunication with a client, poor communication can have a serious impact on productivity and morale. This course cover topics like active listening, nonverbal communication, and managing difficult conversations.

By teaching employees how to communicate effectively, businesses can help reduce conflict, improve customer service, and boost overall productivity. In today's fast-paced business world, communication is more important than ever. Giving employees the tools they need to communicate effectively can help your business stay ahead of the competition.

What Do Participants Learn in This Online
Communication Strategies Course?

As a result of participating in this online communication strategies course, participants will be able to: 
  • Understand what communication is;
  • Identify barriers to communication and how to overcome them;
  • Develop non-verbal and paraverbal communication skills;
  • Use star method to speak on the spot;
  • Listen actively and effectively;
  • Ask good questions;
  • Use appreciative inquiry as a communication tool;
  • Converse and network with others;
  • Identify and mitigate precipitating factors;
  • Establish common ground with others;
  • Use I messages.

What Is Going To Be Covered in This Online
Communication Strategies Course?

  • The Big Picture (what is communication; how do we communicate, other factors);
  • Understanding Communication Barriers (language, cultural, differences in time and place);
  • Paraverbal Communication (pitch, tone, speed);•Non-Verbal Communication (Mehrabian Study, body language, gestures);
  • Speaking Like a Star (Situation. Task, Action. Result);
  • Listening Skills (listen better, active listening, sending good signals to others)
  • Asking Good Questions (open questions, closed questions, probing questions);
  • Appreciative Inquiry (purpose, stages, examples);
  • Mastering the Art of Conversation (discussing general topics, sharing ideas and perspectives, sharing personal experiences, top networking tips);
  • Advanced Communication Skills (understanding precipitating factors, establishing common ground, using I messages);

Read more about challenges to communication in our blog article.