LERNIQ LIVE

Communication Strategies

Communicating with Impact: Elevating Workplace Interactions

Date: 3 February 2025
Time: 9.00 AM - 3.00 PM (KSA Time)

Instruction

Live Online 
Instructor Led

Delivery Language

English

Session Duration

6 hours
9.00 - 11.00 Session 1
11.00-11.15 Break
11.15-13.00 Session 2
13.00-13.15 Break
13.15 - 15.00 Session 3

Award

Certificate of Participation

Communication Strategies

In the dynamic landscape of today's business world, the art of communication stands as a cornerstone of success. This engaging development session is designed to transform your communication skills, equipping you with the tools to navigate through misunderstandings and miscommunications with ease. Whether it's interacting with a client or collaborating with coworkers, mastering these skills is crucial for fostering a productive, positive work environment.

What Do Participants Learn in This Online
Communication Strategies Workshop?

As a result of participating in this online communication strategies workshop, participants will be able to: 
  • Understand what communication is;
  • Identify barriers to communication and how to overcome them;
  • Develop non-verbal and paraverbal communication skills;
  • Use star method to speak on the spot;
  • Listen actively and effectively;
  • Ask good questions;
  • Use appreciative inquiry as a communication tool;
  • Converse and network with others;
  • Identify and mitigate precipitating factors;
  • Establish common ground with others;
  • Use I messages.

What Is Going To Be Covered in This Live Online
Communication Strategies Workshop?

  • The Big Picture (what is communication; how do we communicate, other factors);
  • Understanding Communication Barriers (language, cultural, differences in time and place);
  • Paraverbal Communication (pitch, tone, speed);
  • Non-Verbal Communication (Mehrabian Study, body language, gestures);
  • Speaking Like a Star (Situation. Task, Action. Result);
  • Listening Skills (listen better, active listening, sending good signals to others)
  • Asking Good Questions (open questions, closed questions, probing questions);
  • Appreciative Inquiry (purpose, stages, examples);
  • Mastering the Art of Conversation (discussing general topics, sharing ideas and perspectives, sharing personal experiences, top networking tips);
  • Advanced Communication Skills (understanding precipitating factors, establishing common ground, using I messages);

Who is the workshop for? 

Team Leaders seeking to enhance team synergy.

Customer Service Representatives aiming for excellence in client interactions.

Project Managers needing to manage team communications effectively.

Sales Professionals looking to improve negotiation and persuasion skills.

Any professional striving to strengthen workplace relationships and efficiency.

Work-related challenges addressed

Navigating cultural and language barriers in diverse teams.


Overcoming misinterpretations in virtual and face-to-face interactions.

Handling complex conversations and difficult situations with confidence.

Improving customer interactions and feedback mechanisms.

Enhancing clarity and understanding in team projects and collaborations.

Why is attending this session beneficial?

Reduced workplace conflicts and misunderstandings.

Improved customer satisfaction and service quality.

Enhanced team collaboration and productivity.

Strengthened professional relationships.

Increased confidence in handling challenging conversations.

What skills will participants gain?

Mastery of non-verbal and paraverbal communication techniques.

Proficiency in active listening and effective questioning.

Capability to use the STAR method for impactful communication.

Skills in appreciative inquiry for positive engagement.

Techniques to establish common ground and use "I" messages effectively.

Enhanced networking and conversation skills for diverse settings.

How do the Live Workshops Work? 

1

Enrol

Enrol by purchasing your seat. Upon payment you will be directed to your dedicated profile page, where. you have access to all your previous courses attended on our platform. Could you please fill in the pre-workshop questionnaire, so we know who you are and make the session more meaningful. 
2

On the Workshop Day

On the day of the workshop, log into your LERNIQ account. The Zoom Waiting Room will be open 15 minutrs before the start of the session. You can adjust your settings to ensure everything works well during the session. 
3

Get Your Certificate

After the session, you will be able to access your certificate right away. You can also share it on social media. Tag us too if you want.
Also, would you please give us some feedback? It is not mandatory, but we'd like to know how we did. 

Other Formats Available

Self-Paced e-learning

This training is also available as a self-paced e-learning course, offering an interactive and engaging learning experience from the comfort of your own home or office.

Face-to-Face 

We also offer this training in a face-to-face format as an open program, ideal for professional individuals seeking a more traditional and interactive learning experience.

In-Company On Demand

We can bring this enlightening workshop directly to your company, tailoring it to meet your specific needs. If you're interested in this bespoke learning experience, please don't hesitate to get in touch with us.

Book your seat now!

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