Enhancing Management Capabilities
Case Study – Enhancing Management Capabilities
Client overview
A medium-sized IT company specializing in e-commerce in the Middle East. The company has experienced steady growth and values its close-knit, skilled team.
Challenge
An increasing trend was noticed in exit interviews at the IT company, pointing to a lack of clear communication from upper management regarding career progression and project direction. This issue was compounded by the observation that some managers, despite their technical proficiency, lacked essential managerial skills, leading to misunderstandings and decreased team morale.
Implementation
Action Taken with Lerniq's Support:
- Enhanced Communication: Lerniq provided consultancy feedback that led to the implementation of quarterly 'Town Hall' meetings, improving transparency and employee involvement in the company’s overall trajectory.
- Leadership Training Program: Lerniq also helped develop a development program focusing on effective communication, conflict resolution, feedback management, and other key managerial skills.
Outcome
These measures resulted in a notable improvement in employee satisfaction and a decrease in attrition rates, especially among team members managed by those who underwent the training. The insights from the exit interviews, supported by Lerniq's consultancy, were instrumental in driving these positive organizational changes.
MAKE REAL RESULTS HAPPEN. | THIS IS MORE THAN JUST LEARNING.
Do you want your company to become a success story?
Thank you!
Copyright © 2022