e-lerniq series

Telephone Etiquette

Typical Participants

Gen Z Professionals
Professionals In Admin Roles
Interns, Apprentices


10 Modules
Case Studies
Available 24/7/365

Course Level



Certificate of Participation


2 Hours

Delivery Language


Telephone Etiquette

In our day and time, we rely so much on instant e-messages (e-mail, whatsapp, sms, voice messages), that we seem to forget the skill of making a phone call. Etiquette, no mater what type, is always going to be on fashion.

Become more confident, improve your phone calls and learn how to handle an angry caller. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers. Recognising the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.

What Do Participants Learn In This 
Telephone Etiquette Course?

As a result of participating in this online telephone etiquette course, participants will be able to:
  • Recognize the different aspects of telephone language;
  • Properly handle inbound/outbound calls;
  • Know how to handle angry or rude callers;
  • Learn to receive and send phone messages;
  • Know different methods of employee training.

Telephone Etiquette
Course Content

  • Aspects of Phone Etiquette
  • Using Proper Phone Language
  • Eliminate Phone Distractions
  • Inbound Calls
  • Outbound Calls
  • Handling Rude or Angry Callers
  • Handling Interoffice Calls
  • Handling Voicemail Messages
  • Methods of Training Employees
  • Correcting Poor Telephone Etiquette
  • Other Formats Available

    Live Online With Instructor

    This training is also available as a live online with instructor session, offering an interactive and engaging learning experience from the comfort of your own home or office.


    We also offer this training in a face-to-face format as an open program, ideal for professional individuals seeking a more traditional and interactive learning experience.

    In-Company On Demand

    We can bring this enlightening workshop directly to your company, tailoring it to meet your specific needs. If you're interested in this bespoke learning experience, please don't hesitate to get in touch with us.