e-lerniq series
Telephone Etiquette
Typical Participants
Gen Z Professionals
Professionals In Admin Roles
Interns, Apprentices
Professionals In Admin Roles
Interns, Apprentices
Model
e-Learning
10 Modules
Case Studies
Quizzes
Available 24/7/365
10 Modules
Case Studies
Quizzes
Available 24/7/365
Course Level
Beginner
Award
Certificate of Participation
Duration
Delivery Language
Telephone Etiquette
In our day and time, we rely so much on instant e-messages (e-mail, whatsapp, sms, voice messages), that we seem to forget the skill of making a phone call. Etiquette, no mater what type, is always going to be on fashion.
Become more confident, improve your phone calls and learn how to handle an angry caller. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers. Recognising the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.
Become more confident, improve your phone calls and learn how to handle an angry caller. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers. Recognising the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.
What Do Participants Learn In This Telephone Etiquette Course?
As a result of participating in this online telephone etiquette course, participants will be able to:
- Recognize the different aspects of telephone language;
- Properly handle inbound/outbound calls;
- Know how to handle angry or rude callers;
- Learn to receive and send phone messages;
- Know different methods of employee training.