Telephone Etiquette

In our day and time, we rely so much on instant e-messages (e-mail, whatsapp, sms, voice messages), that we seem to forget the skill of making a phone call. Etiquette, no mater what type, is always going to be on fashion.

Become more confident, improve your phone calls and learn how to handle an angry caller. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers. Recognising the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.