e-lerniq series

Interpersonal Skills

Typical participants 

New Leaders and Managers
Middle Management Staff


10 Modules
Case Studies 
Available 24/7


Certificate of Participation 


2 hrs

Course Level


Language of delivery 


Interpersonal Skills

How to start a conversation and how to move it along? How to become a good conversationalist? Find out with this e-learning session!

You will develop communication skills, grasp the fundamentals of negotiation techniques; you will also learn tips on making a positive first impression and advice on starting a conversation. In addition, you will become more familiar with networking and its importance.

What Do Participants Learn in This e-Learning Session?

As a result of participating in this online interpersonal skills course, participants will be able to: 
  • Understand the difference between hearing and listening;
  • Use ways to improve the verbal skills of asking questions and communicating with power;
  • Understand the power of non-verbal communication and how it can enhance interpersonal relationships;
  • Use skills to start a conversation, move it alone, and take it to higher levels;
  • Create powerful introductions, techniques for remembering names and managing situations when you’ve forgotten someone’s name;
  • Use skills for influencing people;
  • Use fact and emotions to bring people to your side
  • Identify ways of sharing one’s opinions constructively; 
  • Learn tips on preparing for a negotiation, opening a negotiation, bargaining and closing it;
  • Learn tips in making an impact through powerful first impressions, situation assessments and being zealous without being offensive.

What Will Be Covered in This Online
Interpersonal Skills Course?

  • Verbal Communication Skills (listening and hearing, asking  questions, communicating with power);
  • Non-Verbal Communication Skills (body language, signals you send to others);
  • Making Small Talk and Moving Beyond (starting a conversation, the four levels of conversation);
  • Moving the Conversation Along (asking for examples, using repetition, using summary questions, asking for clarity and completeness);
  • Remembering Names (creating a powerful introduction, using mnemonics, forgetting names - what to do);
  • Influencing Skills (seeing the other side, building a bridge, giving in without giving up);
  • Bringing People to Your Side (a dash of emotion, plenty of facts, bringing it all together);
  • Sharing Your Opinion (using I-messages, disagreeing constructively, building consensus);
  • Negotiation Basics (preparation, opening, bargaining, closing);
  • Making an Impact (powerful first impression, assessing a situation, being zealous without being offensive).