e-lerniq series

Facilitation Skills

Typical Participants

L&D & HR Professionals
New Leaders and Managers
Sr Management Staff
Anyone Interested in Leadership and Adult Education


10 Modules
Case Studies
2 hrs

Delivery Language



Certification of Participation

Course Level

Beginner / Intermediate

Facilitation Skills

Facilitating a course or meeting can be challenging. There are facilitation skills required in order to ensure that the meeting or course is successful. The facilitator needs to be skilled in facilitation techniques, have knowledge of the topic being discussed, and be able to keep the discussion on track.

In addition, they must be able to manage difficult participants and keep the group focused. Without these facilitation skills, it can be difficult to ensure that a meeting or course is successful. However, with proper facilitation skills, a facilitator can help to make sure that a meeting or a learning event is productive and runs smoothly. 

What Do Participants Learn in This Online
Facilitation Skills Course?

As a result of participating in this online facilitation skills course, participants will be able to: 

  • Define facilitation and identify its purpose and benefits;
  • Clarify the role and focus of a facilitator;
  • Differentiate between process and content in the context of a group discussion;
  • Provide tips in choosing and preparing for facilitation;
  • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing;
  • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution;
  • Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups;
  • Define what interventions are, when they are appropriate, and how to implement them.

Course Content

  • Understanding Facilitation 
  • Process vs Content
  • Laying the Groundwork
  • Tuckman and Jensen’s Model of Team Development
  • Building Consensus
  • Reaching a Decision Point
  • Dealing with Difficult People
  • Addressing Group Dysfunction
  • About Intervention