e-lerniq series

Emotional Intelligence


Typical Audience

Professional
Individual Contributors
Management Staff
Anyone interested in EQ

Model

e-Learning
10 Modules
Situations and Case Studies
Quizzes
Available 24/7/365

Award

Certificate of Participation

Course Level

Beginner/
intermediate

Duration

2 hrs

Delivery Language

English

Emotional Intelligence

Learn how to get in touch with your own emotions and how to handle them effectively and how to better connect with others. With the help of our Emotional Intelligence session you will be able to better understand your own emotions and manage them more effectively. 
You'll also gain insight into why they act as they do when facing difficult situations. Understanding emotions will give you greater control over yourself, help you connect better with others, be more successful at work and live a happier life.

What Do Participants Learn in This e-Learning Emotional Intelligence Session?

As a result of participating in this online emotional intelligence course, participants will be able to: 
  • Define and practice self-management, self awareness, self regulation, self-motivation and empathy;
  • Understand, use and manage your emotionsVerbally communicate with others;
  • Successfully communicate with others in a non-verbal manner;
  • Identify the benefits of emotional intelligence;
  • Relate emotional intelligence to the workplace;
  • Balance optimism and pessimism;
  • Effectively impact others.

Emotional Intelligence
Course Content

  • What is Emotional Intelligence?
  • Skills In Emotional Intelligence (how to accurately perceive emotions, use emotions to facilitate thinking, and manage emotions);
  • Verbal Communication Skills (focused listening, asking questions, communicating with flexibility and authenticity);
  • Non-Verbal Communication Skills (body language, how you say things);
  • Tools to Regulate Your Emotions (seeing the other side, self-management, and self-awareness, giving in without giving up);
  • Gaining Control (using coping thoughts, using relaxation techniques);
  • Business Practices (understand emotions and how to manage them in the workplace, disagreeing constructively, optimism, pessimism, and the balance between optimism and pessimism);
  • Making an Impact (creating a powerful first impression, assessing a situation, being zealous without being offensive).

Who Should Attend?

1. Managers and team leaders aiming to improve their leadership capabilities.
2. HR professionals interested in enhancing workplace communication and conflict resolution.
3. Sales personnel and customer service representatives who require skills in handling emotional situations.
4. Any professional seeking to develop their emotional intelligence for better personal and career success.

Benefits of Attending

- Understand and apply emotional intelligence in professional interactions.
- Improve both verbal and non-verbal communication for better teamwork.
- Learn techniques to manage personal emotions and handle stress effectively.
- Develop strategies for constructive disagreement and maintaining emotional balance at work.
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