E-lerniq series

Customer Support

Typical Participants

Service Providers
Vendors/Sales Assistants
New Leaders and Managers


10 Modules
Case Studies
Available 24/7/365

Course Level



Certificate of Participation


2 hrs

Delivery Language


Customer Support

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, bot chats and even smartphone apps. The customer experience begins long before the purchase is made.

With our Customer Support e-Learning session, you will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

What Do Participants Learn in This  
Customer Support Session

As a result of participating in this online customer support course, participants will be able to: 

  • Define customer support;
  • Know the different venues for customer support;
  • Recognise challenges of customer support;
  • Learn different applications;
  • Know proper forms of documentation;
  • Learning to be proactive in customer support.

Customer Support
Course Content

  • What is Customer Service and its Participants
  • Challenges
  • Email
  • SMS
  • Webchat
  • Multi-Channel Apps
  • Support Ticket Apps
  • Documentation
  • Feedback
  • Be Proactive

  • Challenges Addressed in This  
    Customer Support Session

    As businesses increasingly move online, the customer support landscape is changing rapidly. In 2023, customer support teams will face new challenges as they strive to provide excellent service in a fast-paced and ever-changing environment.

    One of the biggest challenges will be keeping up with the latest technology trends. As customers become more comfortable using chatbots and artificial intelligence to resolve their issues, support teams will need to ensure that they are using these tools effectively. Additionally, they will need to be able to provide assistance through a variety of channels, including social media, phone, and email.

    Another challenge will be managing expectations. With more businesses offering 24/7 support, customers will expect around-the-clock assistance. This means that support teams will need to be available at all times to address customer concerns.

    In order to meet these challenges, businesses will need to invest in the latest technology and hire skilled support staff. By 2025, customer support teams will be more important than ever, and businesses that fail to provide excellent service will likely lose customers to their competitors.