e-lerniq series
Customer Service
Typical Participants
Service Providers
Consultants and Advisors
New Leaders and Managers
Consultants and Advisors
New Leaders and Managers
Model
e-Learning
10 Modules
Case Studies
Quizzes
Available 24/7
10 Modules
Case Studies
Quizzes
Available 24/7
Course Level
Intermediate
Award
Certificate of Participation
Duration
Delivery Language
Customer Service
Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
What's included in this online course?
A step-by-step guide
Our expertise will help you give great customer service, increase sales and create a positive reputation in your community.
Study at your own pace
You can enroll in this course whenever you want, and study at your own time and pace.
Unique learning experience
You will not learn just by watching many hours of videos. We are offering interactive courses with different media and quizzes, to improve your knowledge.
What will you learn?
As a result of participating in this online customer service course, participants will be able to:
- State what customer service means in relation to all your customers, both internal and external;
- Recognise how your attitude affects customer serviceIdentify your customers’ needs;
- Use outstanding customer service to generate return business;
- Build good will through in-person customer service;
- Provide outstanding customer service over the phone;
- Connect with customers through online tools;
- Deal with difficult customers.
Course Content
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