e-lerniq series

Customer Service

Typical Participants

Service Providers
Consultants and Advisors
New Leaders and Managers


10 Modules
Case Studies
Available 24/7

Course Level



Certificate of Participation


2 Hours

Delivery Language


Customer Service

Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

What's included in this online course?

A step-by-step guide

Our expertise will help you give great customer service, increase sales and create a positive reputation in your community. 

Study at your own pace

You can enroll in this course whenever you want, and study at your own time and pace.

Unique learning experience

You will not learn just by watching many hours of videos. We are offering interactive courses with different media and quizzes, to improve your knowledge.

What will you learn?

As a result of participating in this online customer service course, participants will be able to: 

  • State what customer service means in relation to all your customers, both internal and external;
  • Recognise how your attitude affects customer serviceIdentify your customers’ needs;
  • Use outstanding customer service to generate return business;
  • Build good will through in-person customer service;
  • Provide outstanding customer service over the phone;
  • Connect with customers through online tools;
  • Deal with difficult customers.

Course Content

  • Customers, Customer Service, and Customer Service Providers
  • Establishing your Attitude
  • Identifying and Addressing Customer Needs
  • Generating Return Business
  • In-Person Customer Service
  • Giving Customer Service Over the Phone
  • Providing Electronic Customer Service
  • Recovering Difficult Customers
  • Understanding When to Escalate
  • Ten Things to Impress Customers