e-lerniq series

Workplace Crisis Management

Typical Participants

Any professionals in charge with crisis management and response in their organization, supervisors, managers, organizational leaders


Identify potential crisis, recognise escalation dangers, respond, debrief and communicate, define management responsibilities

Experience Level

New Managers


10  Modules
Case Studies
Games Quizzes
Available 24/7


2 Hours

Delivery Language


Workplace Crisis Management

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company.

Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice. With our Crisis Management session you will understand that a crisis can occur any time. You will develop skills needed for certain negative events. Also, you will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

What will you learn?

As a result of participating in this online crisis management course, participants will be able to:

  • Identify potential risks;
  • Understand the myths behind workplace violence;
  • Define escalation and identify examples;
  • Learn concerning behaviors;
  • Know what a trigger is and how that can escalate;
  • Understand the proper response to an event.

Course Content

  • Crisis (internal risk, external risk, aggression, violence);
  • Workplace Violence (threats, damage, psychological acts, physical acts);
  • Myths (violence just happens and is uncommon, problems will solve themselves, it is not possible to prevent violence);
  • Escalation (threats, stalking, bullying, injury, death);
  • Concerning Behaviors (disruptive, emotional abuse, anxiety, examples of behavior);
  • Domestic Violence Indicators (disruptive calls, poor concentration, bruising, absences);
  • Triggers of Workplace Violence (reprimands and terminations, financial strain, loss of loved ones, perceived slights);
  • Conflict Dangers (triggers, action point, flashpoint, identify);
  • Response (areas of concern, discuss it, report it, report cases to HR).