e-lerniq series

Workplace Crisis Management

Typical Participants

Any professionals in charge with crisis management and response in their organization, supervisors, managers, organizational leaders

Skills

Identify potential crisis, recognise escalation dangers, respond, debrief and communicate, define management responsibilities

Experience Level

Supervisors
New Managers
Managers

Model

e-Learning
10  Modules
Case Studies
Games Quizzes
Available 24/7

Duration

2 Hours

Delivery Language

English

Workplace Crisis Management

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company.

Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice. With our Crisis Management session you will understand that a crisis can occur any time. You will develop skills needed for certain negative events. Also, you will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

What will you learn?

As a result of participating in this online crisis management course, participants will be able to:

  • Identify potential risks;
  • Understand the myths behind workplace violence;
  • Define escalation and identify examples;
  • Learn concerning behaviors;
  • Know what a trigger is and how that can escalate;
  • Understand the proper response to an event.

Course Content

  • Crisis (internal risk, external risk, aggression, violence);
  • Workplace Violence (threats, damage, psychological acts, physical acts);
  • Myths (violence just happens and is uncommon, problems will solve themselves, it is not possible to prevent violence);
  • Escalation (threats, stalking, bullying, injury, death);
  • Concerning Behaviors (disruptive, emotional abuse, anxiety, examples of behavior);
  • Domestic Violence Indicators (disruptive calls, poor concentration, bruising, absences);
  • Triggers of Workplace Violence (reprimands and terminations, financial strain, loss of loved ones, perceived slights);
  • Conflict Dangers (triggers, action point, flashpoint, identify);
  • Response (areas of concern, discuss it, report it, report cases to HR).

    • Who Should Attend and Why?

    1. HR Professionals: To enhance their understanding of handling workplace violence and implementing prevention strategies.
    2. Managers and Supervisors    : To develop skills in identifying and mitigating risks, managing conflicts, and ensuring team safety.
    3. Security Personnel    : To update their knowledge on the latest prevention and response strategies for various crises.
    4. Employee Representatives    : Such as members of safety committees, to better advocate for and support their colleagues.
    5. All Employees:     To foster a culture of safety, awareness, and mutual support within the workplace, understanding their role in crisis prevention and response.

    Benefits of Attending 

    1. Enhanced Safety Awareness: Participants will gain critical insights into recognizing and preventing potential crises, significantly contributing to a safer workplace environment.
    2. Improved Preparedness: The training equips individuals with the skills and knowledge to effectively respond to a variety of crisis situations, minimizing the impact on the organization and its employees.
    3. Conflict Resolution Skills: Attendees will learn techniques to manage and resolve conflicts before they escalate, promoting a more harmonious workplace.
    4. Risk Management: Understanding the triggers and indicators of workplace violence allows participants to proactively address issues, reducing the risk of serious incidents.
    5. Empowerment: By debunking myths and providing practical response strategies, the session empowers employees to take action, report concerns, and support colleagues effectively.
    6. Compliance and Liability Reduction: Educating employees and management on crisis management best practices helps the organization comply with legal and ethical standards, potentially reducing liability in the event of an incident.

    Other Formats Available

    Live Online With Instructor

    This training is also available as a live online with instructor session, offering an interactive and engaging learning experience from the comfort of your own home or office.

    Face-to-Face 

    We also offer this training in a face-to-face format as an open program, ideal for professional individuals seeking a more traditional and interactive learning experience.

    In-Company On Demand

    We can bring this enlightening workshop directly to your company, tailoring it to meet your specific needs. If you're interested in this bespoke learning experience, please don't hesitate to get in touch with us.