Business Etiquette
Typical Participants
Entrepreneurs
New Leaders and Managers
Model
10 Modules
Case Studies
Quizzes
Award
Course Level
Duration
Delivery Language
Business Etiquette
- You met someone important and had no idea what to say or do?
- You spilled soup all over yourself at an important business event?
- You showed up at an important meeting under or overdressed?
What Do Participants Learn in This Online
Business Etiquette Course?
- Define etiquette and provide an example of how etiquette can be of value to a company or organisation;
- Understand the guidelines on how to make effective introductionsIdentify the 3 C’s of a good impression;
- Identify at least one way to minimize nervousness whole in social situations;
- Understand how to use a business card effectively;
- Identify and practice at least one way to remember namesIdentify the 3 steps in giving a handshake;
- Enumerate the four levels of conversation and provide an example for each;
- Understand place setting, napkin etiquette, and basic table manners;
- Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping;
- Understand basic guidelines in the use of the telephone, voicemail, and mobile phone;
- State the difference between a formal and informal letter/email;
- Create an effective “Thank You” note
- Understand the meaning of colors in dressing for success;
- Understand the basic guidelines in international etiquette.