e-lerniq series

Business Etiquette

Learn to be the best version of yourself in various business situations.

Typical Participants

Ab-Initio Business People
New Leaders and Managers


10 Modules
Case Studies


Certificate of Participation

Course Level



2 Hours

Delivery Language


Business Etiquette

Have you ever been in a situation where:  
  • You met someone important and had no idea what to say or do?     
  • You spilled soup all over yourself at an important business event?     
  • You showed up at an important meeting under or overdressed?
Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette course will help you look and sound your best no matter what the situation. 

What Do Participants Learn in This Online
Business Etiquette Course?

As a result of participating in this online business etiquette course, participants will be able to: 
  • Define etiquette and provide an example of how etiquette can be of value to a company or organisation;
  • Understand the guidelines on how to make effective introductionsIdentify the 3 C’s of a good impression;
  • Identify at least one way to minimize nervousness whole in social situations;
  • Understand how to use a business card effectively;
  • Identify and practice at least one way to remember namesIdentify the 3 steps in giving a handshake;
  • Enumerate the four levels of conversation and provide an example for each;
  • Understand place setting, napkin etiquette, and basic table manners;
  • Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping;
  • Understand basic guidelines in the use of the telephone, voicemail, and mobile phone;
  • State the difference between a formal and informal letter/email;
  • Create an effective “Thank You” note
  • Understand the meaning of colors in dressing for success;
  • Understand the basic guidelines in international etiquette.

Business Etiquette Course Content

  1. Understand Etiquette
  2. Networking for Success
  3. Meet and Greet
  4. The Dining Style
  5. Eating Out
  6. Business Email Etiquette
  7. Phone Etiquette
  8. The Written Letter
  9. Dressing for Success
  10. International Etiquette
Note: This course reflects the Western perspective of business etiquette and some tips or techniques may not be applicable in other cultures. Feel free to filter and adapt the information to your own context.