E-lerniq series

Anger Management

Typical Participants

Supervisors, managers and organizational leaders who need the knowledge, skills and behavior to implement a violence free workplace

Skills Competencies

Identify triggers leading to anger, de-escalation techniques, communicating in crisis,
effectively administer policies that address non-acceptable behaviour.

Course Level

New Managers
Mid /Sr Management 


12 Modules
Case Studies
Learn at Your Own Pace


Certificate of Participation

Language of Delivery


Anger Management

Controlling and limiting anger is important in every aspect of one's life.
Without control you are putting limits on what you can accomplish in your personal and professional life. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand.

However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.
The Anger Management course will help teach you how to identify your anger triggers and what to do when it happens.

What Do Participants Learn in This e-Learning
Anger Management

As a result of participating in this online anger management course participants will be able to:

  • Know common anger myths and their factual refutations;
  • Know the helpful and unhelpful ways of dealing with anger;
  • Know techniques in controlling anger, particular reading anger warning signs, using coping thoughts, exercising relaxation techniques and blowing off steam;
  • Understand the difference between objective and subjective language;
  • Know tips in identifying the problem;
  • Express a feeling or position using I-messages;
  • Know skills and techniques in making a disagreement constructive, including effective negotiation and solution-building.

Anger Management Course Content

  1. Understanding Anger (cycles, fight or flight, common myths, sources of anger)
  2. The Styles of Anger (aggressive, passive, passive-aggressive, projective-aggressive, assertive)
  3. Gaining Control (recognizing anger, using coping thoughts, using relaxation techniques, blowing off steam, the triple-A Approach (alter, avoid, accept);
  4. Separate the People From the Problem (objective vs. subjective language, identifying the problem, using “I” messages, how anger affects perception, considering emotions);
  5. Working on the Problem (using constructive disagreement, negotiation tips, building consensus, and the power of apologies);
  6. Solving the Problem (choosing a solution, making a plan, getting it done, ineffective problem solving, effective problem solving);
  7. A Personal Plan (understanding hot buttons, identifying anger log, acknowledging the anger problem, the power of self-talk);
  8. Communicating Your Anger (using emotional intelligence, cognitive restructuring, responding vs. reacting, write it out, find the humor);
  9. Dealing With Angry People (understanding the energy curve, de-escalation techniques, calming anger with EAR, avoiding responding with anger, when to back away, and what to do next);
  10. Pulling It All Together (process overview, find your motivation, one change at a time, choose an accountability partner, seek a mental health professional).